Access Route
Start Ø
Programs Ø Communication Ø Net 2 Phone
Ease of Use
Easy ll¡¡¡ Difficult
No
Yes
NET 2 PHONE
|
Access Route Ease of Use |
Call a regular telephone anywhere in the world from your PC at a savings of up to 95% off the cost of traditional long distance calls.
FEATURES
In order to use Net2Phone, you must be connected to the internet.
Make sure that you have launched your connection to the Internet and that you are actually connected before launching and using Net2Phone
A- Setting up the audio (Setup Wizard)
When you install Net2Phone, the Setup Wizard dialog box appears.Use it to test your audio configuration and to make sure your microphone and sound card are set up correctly.
1. PLAYBACK TEST
This test confirms that your sound card and speakers are working properly.
When you press the TEST button, you should hear the Net2Phone welcome prompt. If you hear the voice, continue the Setup Wizard by clicking on the NEXT button.
If you do not hear the voice, please press the ADJUST button and raise the Playback Volume. Once you have applied the raised volume, please re-attempt the Playback Test.
2. RECORD TEST
This test confirms that your microphone is working properly.
When you press the TEST button below, begin recording a short 4 second message by speaking into your microphone. The message will be played back to you.
If you hear your voice, continue the Setup Wizard by clicking on the NEXT button.
If you do not hear your voice, please press the ADJUST button and raise the Recording Volume. Once you have applied the raised volume, please re-attempt the Record Test.
If you are still unable to hear the voice, please check that your microphone is properly connected to your soundcard.
3. NETWORK and FIREWALL TEST
This test confirms that your network is working properly and that you are not behind a firewall.
You must be connected to the Internet to conduct the Network and Firewall Test.
When you press the TEST button, Net2Phone will attempt to set up a connection to our Net2Phone servers. The results of the connection will be displayed.
Please note that Net2Phone cannot operate from behind a firewall.
For information on how to remedy this problem, please see Software Related Problems & Questions found at http://www.net2phone.com/english/ts.html.
To end the Setup Wizard please press FINISH.
Once you have finished the Setup Wizard you must register in order to use Net2Phone.
After you install the software and perform the Setup wizard,you will be prompted to register with the registration form:
You must enter valid registration information as this will determine your e-mail address to which confirmation of charges, etc. is sent.
NOTE
You must be connected to the Internet to register.
When you have entered all the necessary information, click on Register to send your form to Net2Phone.
You will obtain a 12-digit account number.
Enter your account information in the Net2Phone Registration data window.
To access this window, click:
Start Ø Programs Ø Communication Ø IDT Net2Phone Ø Enter Account Information.
Finally click OK.
1. CALL button 2. Volume and microphone settings
3. HANG UP button
4. MUTE button
5. Exit Net2Phone
6.CHARGE YOUR ACCOUNT
Now you are ready to use Net2Phone!
A- Using Net2Phone to call a regular phone
Net2Phone enables Internet users to place telephone calls to any telephone in the world via the Internet at drastically reduced rates (for a complete list of Net2Phone calling rates choose HELP from the Net2Phone menu bar and select RATES). Furthermore, Net2Phone provides free access to U.S. toll free (800) and (888) numbers from anywhere in the world.
Please close any open applications before using Net2Phone to ensure the highest quality.Make sure you are logged onto the Internet at all times while you are on a Net2Phone call.
1- To place a call
- Enter the number of the party you wish to reach by either:
- using the number pad on the Net2Phone screen
or
- using the numbers on your keyboard.
- click the CALL button on Net2Phone
or- press ENTER on the keyboard
or- choose PHONE from the Net2Phone menu bar and select CALL.
The ENTER PIN screen will appear.
Please enter the 5 digit security PIN you selected upon registration.
TIP
In order to avoid the need for PIN entry every time you wish to place a call, click the SAVE PIN TO DISK box and press the YES button to confirm you wish to save your PIN to disk. Continue by entering your PIN.
Talk when your correspondent answers.
To finish your call, click the HANG UP button
.
2- To place a call to a U.S. toll free (800) or (888) number:
Enter the (800) or (888) toll free number of the party you wish to reach.
(If you do not know any (800) or (888) numbers, please visit http://www.net2phone.com/english/tollfree.html)
3- To place a call to any number worldwide:
Enter the telephone number of the party you wish to reach, using the following dialling method:
- Calls to the U.S., Canada and the Caribbean Islands are dialled:
1 + area code + number.
- Calls to destinations outside the U.S., Canada and the Caribbean Islands are dialled;
011 + country code + city code + number.
In order to place calls to non (800) or (888) numbers, you will be required to purchase time for your Net2Phone account (see How to credit your Net2Phone account below).If you have not purchased time for your Net2Phone account, you will receive the message that your account is out of funds.
If you have purchased time for your Net2Phone account, you will be prompted on screen regarding your remaining balance and talk time available for the call, along with a YES or NO prompt to place the call.
NOTE
The maximum time limit shown on screen is 500 minutes per call, regardless of your
balance.
NOTE
As many people surf the web at all times all around the planet, there might be some
congestion on the world wide web at certain times. Your conversation also transits through
the Internet. Therefore there might be some delay (up to 1 second) before your
correspondent hears you and vice-versa. Please take this delay into account while talking.
Mark pauses if necessary.
If the Internet is really congested, your voice and that of your correspondent might be
hackered. If it is not audible enough, hang up and try again later.
The most up-to-date rates are available on the Net2Phone web site at: http://www.net2phone.com/english/rates.html.
C- How to credit your Net2Phone account
Once you have tested Net2Phone by calling U.S. toll free (800) and (888) and wish to put credit on your Net2Phone account in order to place calls to any telephone number worldwide either:
- Press the PURCHASE button in order to open the Debit Account Registration form located at https://www.net2phone.com. Please complete and submit this secured form (this submission is completely encrypted for your security, and you will receive purchase verification within seconds).
- Fax your order by pressing the PURCHASE button and printing and completing the Debit Account Registration form. Please fax your completed form to (201) 907-5177.
- Speak with a Client Services Representative by dialling 90 via Net2Phone, or dialling toll free at (800) 438-8879, or (201) 928-2990 from outside of the U.S.
- Transfer funds by wire, as follows:
TO MAKE PAYMENT BY WIRE TRANSFER SEND YOU WIRE TRANSFER TO:
FIRST UNION BANK, N.A., NEW JERSEY
239 MAIN STREET
HACKENSACK, NEW JERSEY 07601
ROUTING # 031201467
FOR CREDIT TO THE ACCOUNT OF:
NET2PHONE
ACCOUNT # 2079950019358
Make sure you include your 12 digit Net2Phone account number together with your name when making all wire transfers.
- Make payment by check, as follows:
TO MAKE PAYMENT BY CHECK:
Print and complete the Debit Account Registration form found at https://www.net2phone.com and send it along with a bank check or money order made payable to Net2Phone to:
Net2Phone
171 Main Street, 3rd Floor
Hackensack, NJ 07601
USA
Attention: Net2Phone Billing DepartmentBE SURE TO MAKE YOUR PAYMENT IN U.S. ($) DOLLARS DRAWN ON A UNITED STATES BANK.
NO PERSONAL CHECKS WILL BE ACCEPTED FOR THE PURCHASE OF A DEBIT ACCOUNT.Your order will be processed within one business day of receipt of your wire transfer or check. Confirmation of purchase will be delivered via e-mail.
3/4- HALF-DUPLEX OR FULL-DUPLEX?
A- Using Net2Phone with a full-duplex soundcard
Like a telephone, a full-duplex soundcard enables you to talk and listen at the same time.
The best way to recognise if you have a full-duplex soundcard is to choose PHONE from the Net2Phone menu bar and see if FULL DUPLEX is checked. If FULL DUPLEX is greyed out, you probably have a half-duplex soundcard (see Using Net2Phone With a half-duplex Soundcard). You may actually have a full-duplex soundcard, but your soundcard drivers may not be up to date.
In order to confirm whether or not you have a full-duplex soundcard, contact the manufacturer of your soundcard. If FULL DUPLEX is greyed out, Net2Phone will operate in a half-duplex mode.
When using Net2Phone in full-duplex mode, FDX will appear on the Net2Phone screen during all calls.
B- Using Net2Phone with a half-duplex soundcard
Similar to a walkie-talkie, a half-duplex soundcard allows you to speak or listen, but not at the same time.
When using Net2Phone with a half-duplex soundcard, Net2Phone allows you to choose between automatic (VOX ON) and manual (VOX OFF) modes of operation. Net2Phone will initially open in manual (VOX OFF) mode.
In order to change from Vox OFF to VOX ON (automatic mode), choose PHONE from the Net2Phone menu bar and click VOX.
When Net2Phone is operated with a half-duplex soundcard, the PUSH TO TALK/RELEASE TO HEAR button will appear to the right of the number display when any call is initiated.
1- VOX OFF: Manual Mode
In order to talk to the person you have called, either click and hold the PUSH TO TALK button OR press and hold down the spacebar on your keyboard. The word TALK will appear.
In order to hear the person you have called, either release your mouse from the RELEASE TO HEAR button OR release the spacebar on your keyboard. The word LISTEN will appear.
Net2Phone will remain in LISTEN mode unless the PUSH TO TALK button is clicked OR the spacebar is pressed. When you click the PUSH TO TALK button OR press the spacebar, you must wait until TALK appears on the message screen to start talking. Do not release your mouse from the RELEASE TO HEAR button OR release the spacebar until you are completely finished speaking.
When using Net2Phone in a half-duplex mode, we suggest operating Net2Phone with VOX turned off as operating with VOX on may deteriorate the quality of the call.
2- VOX ON: Automatic Mode
When VOX is on, Net2Phone will automatically switch between TALK, SCAN and LISTEN modes. When you are speaking, Net2Phone remains in TALK mode until silence is detected. Net2Phone then automatically switches to SCAN mode, waiting for the next person to speak. If the person you called speaks, Net2Phone automatically switches to LISTEN mode and will stay in LISTEN mode until silence is detected. In order to turn VOX on, choose PHONE from the Net2Phone menu bar and click VOX.
When using Net2Phone in half-duplex mode, HDX will appear on the Net2Phone screen during all calls.
Choose HELP from the Net2Phone menu bar and select HELP or hit the <F1> key to view Net2Phone’s Help File .
If you require further support, please view Net2Phone’s online Technical Support pages at: http://www.net2phone.com/english/ts.html.
For Technical Support via e-mail, please e-mail support@net2phone.com .
In order to receive technical support from a Client Services Representative, dial 90 via Net2Phone, or dialling toll free at (800) 438-8879, or (201) 928-2990 from outside of the U.S.
For Answers to frequently asked questions, choose HELP from the Net2Phone menu bar and select FAQ, to view the online Frequently Asked Questions.
For Billing support, please e-mail billing@net2phone.com .
Make sure you are logged onto the Internet at all times while you are on a Net2Phone call.
